All links for complaint given to me are dead ends! Paid for a car to be available at the airport in create. * One or more of these files was not uploaded due to an invalid file type. Thieves. auto europe are a respected broker. Easy to use and understand website and booking process. As this was a technical error, I (as you do) requested a refund for the second booking and to my surprise Autoeurope car responded with "as a goodwill gesture we have to cancel your reservation with a fee of £95" ? Do you agree with Auto Europe US's TrustScore? Although it was mentioned in the sam epage with the car I booked. We were told the only way our booking wasn't lost would be to pay additional 25% of the price to make the booking in my girlfriends name and use her credit card. Car hire reviews in Faro. The Ryanair of car rental - in the worst way. A typical day at Auto Europe would be signing in at work and taking inbound calls o book reservations. Had to send another 5 before I got another reply (exactly the same as the first- stock answer with no real substance or reasoning as to why Auto Europe would let me place an order with my debit card which I would not then be able to use upon arrival.SCAM. Auto Europe Car Hire. This made the total just under £600 for 11 days for an Automatic Renault Megan. Liability insures against any damage done to anything outside of the rental car while fire insurance protects against mechanical fires. This insurance is with Auto Europe and not with Avis. I checked my email minutes later to discover the initial reservation had in fact succeeded leaving me with two identical bookings albeit the second reservation was slightly dearer. How is that right? Terrible company. Affordable excess refund is one of the reasons I always choose Auto Europe. they provide quotes from the main rental companies, and they are open about what is included and what is not. The sign on the wall stated it closed at 7pm. You will be contacted by email to verify your review. “ Just had £240 taken from my account from firefly, thinking that auto Europe insurance would have covered the hire car insurance. Help future customers by talking about customer service, price, delivery, returns & refunds. I learned how to use the airline seating resevation system called sabre. Only the latest review will count in the company's TrustScore. When I had a problem with one car hire they helped me to get the information which I needed to make a claim on my excess insurance. Your browser does not support embedded videos. 4.4. autoe Auto Europe have been a leading car hire company, providing car hire right around the world for over 50 years. As far as we can understand, you had that issue directly with the local supplier of the car. Voice your opinion today and hear what 6655 customers have already said. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Auto Europe Italia Reviews 8,350 • Excellent . Beware! Buy insurance from the company renting you the car. Auto Europe also typically includes unlimited mileage and value added tax (VAT) as part of our basic car rental packages. Reviews > Auto Europe Car Hire Our Review of Auto Europe Car Hire. Do not use. | Read 81-100 Reviews out of 1,271 *4 stars because they do list shady companies but this is typical of the industry (AVOID easyrent, goldcar, rhodium, interrent, noleggiare) This is called Excess Reimbursement Insurance (ERI) and can be purchased online, in advance of your trip. AUTO EUROPE Will not make a refund when the car rental company refuses to rent you a car. Well we are definetly never coming back, and like booking a flight you should stick with one of the more expensive ones if you want to avoid the risk of loosing your booking to technicalities. 343 helpful votes. but when I booked a van and tried to cancel 45 minutes after booking (3 weeks before), they told me there is no cancellation for vans in AUgust-september.and its written in their terms (in the 6 pages terms). Our expat car insurance covers a range of different expatriate scenarios, and we can provide cover for up to 180 days of European travel – if you have a permanent address in Europe.. Why Choose Keith Michaels for European Car Insurance Told me to read the small print! 935 reviews. Big mistake!! Would you like to add a photos or videos? I’m hoping this publicity at the least would serve notice to others about this risk. Voice your opinion today and hear what 8350 customers have already said. Auto Europe: Beware! Have only given one star because there is no zero.arrived at airport and didn’t have credit card with 1100 pounds on car,no refund no discussion-Absolute scam-avoid like the plague, SCAMthey write every where "Free Cancellation 48hrs before Pick up". Avis would not even add my wife as an additional driver. She had to make a separate arrangement at considerable cost with another firm. When I arrived The Europcar office was closed. Hardest part of the job was getting approval for everything we sold. Would give this company zero stars if I could.I booked with Dollar who stated clearly that I was able to use my debit card on purchasing- this was my main reasoning for using this company. I travel all over the world and this has been the worst experience of hiring a car. they also show you what company the quote is from. Auto Europe Lets Us Book Rental Car Insurance Without Deductibles Generally in the USA, if we purchase the collision damage waiver (CDW) through the rental car agency, this would absolve us of any financial responsibilities (provided the damage to the rental car isn’t caused by … I have been using Auto Europe for many years - always happy with the service. It cost more than the original hire.When I finally managed to get through to a customer service rep the following day, he laid all the blame on Europcar and refused to apologise, or even find out if I managed to get myself sorted. I suggest someone senior at the firm investigates this and refunds the entire amount for the second reservation as this was attributable to a technical glitch. © 2021 Trustpilot A/S. But don’t assume that because you have a comprehensive policy in the UK, you’ll automatically have the same level of cover valid in Europe. All of Auto Europe’s basic rentals include fire insurance and third party liability insurance, which covers damage to everything outside of the vehicle. 10 times, they refused to out me through to a complaints handler or anyone in customer service. Do you agree with Auto Europe Australia’s star rating? When I asked to be out through to customer services they told me no. The advent of the internet transformed their business and now Auto Europe offer around 24,000 car hire locations both in Europe … This is double what I pay in Lanzarote for the same vehicle for two weeks. Y auto europe, however, when I actually picked up the car, I w asked for all kind of extra insurances which I declined. All rights reserved. I've used Auto Europe for years. This with marred for us both by an unarguably distressing experience.I was denied the use of prepaid car hire (Voucher auto Europe-AE) by the Car Hire rental company (Avis)at the airport on account of my license being out of date. Will definitely use Auto Europe … Fire Liability - Car rental damage coverage in case of mechanical fires. People should not pay any money in advance for car hire abroad whatever the inducements although pre booking is usually financially advantageous. Management was quirky, and co workers did not last long. Very in touch with the customer's financial standing during a global pandemic...Sent about 5 emails to the customer relations department before I got a reply. I know it says in the Contract that there is no refund for early returns, but common, this is a unprecedented situation and absolutely not acceptable. We were declined our rental at the counter in Rome since I couldn't present my physical credit card - since they needed to photocopy it (the booking was done in debit card). 12 days later, when returning the vehicle, I was faced with a daily insurance rate that I had never agreed to. Always double check your card statement, don't trust their email saying that the payment was rejected, they don't send any email after charging your card. Keith Michaels provides extensive insurance policies to all of our customers, even if you take your car abroad. Auto Europe were both very good price and then when I had to cancel my plans due to government travel restrictions made it very easy to cancel the booking and refund me. Beware! Took £533 from me for a booking and gave poor advice regarding pick up. No car, no answer on the phone number provided and no support from email contact after the event, avoid at all costs! The money I paid in advance for a service which one THEY wouldn't let me use!This is a crime, isn’t it? Auto Europe has been my most reliable car hire aggregator. The line kept getting cut off after being on hold for ages. We rented with Auto Europe in Switzerland for 4 weeks, we had to return the Car after two weeks because of Covid 19 and they will not repay the 2 weeks we weren't able to use the Car.